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About Us This web site is owned and operated by Morgans Gunroom who are completely dedicated to your total satisfaction.

If you have any suggestions or comments or if you need to contact us, please email us using the 'contact us' link on the site or use the details below.

Our Contact details:

Morgans Gunroom
1st Floor Morgans Oswestry
Mile End Business Park
Oswestry, Shropshire

SY10 8NN
United Kingdom
Phone: 01691 672000
Fax: 01691 671487
Email: jd [at] morgansltd [dot] com

VAT No: 594 4323 23

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may provide your details over the phone (if you are happy to do so) & your details will then be entered manually on our secure page.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.

We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling We use as combination of Royal Mail first class postage & APC courier service to ship the majority of our orders.

For certain heavy and/or bulky products delivery is only available to customers whose delivery address falls within within a 20 mile radius of Morgans Oswestry SY10 8NN. We will clearly state which products fall within this stipulation & if an order is received by a customer who falls outside this 20 mile radius then unfortunately we reserve the right to cancel the order.

More in depth details on shipping can be found within the 'Delivery Info' page which can be found in the left side menu.

Overseas Deliveries:

We occasionally accept orders from abroad however the postage cost from overseas will almost always increase.

Morgans Oswestry will therefore contact you by email or telephone to confirm whether we are willing to complete the order & to agree the shipping costs.

Stock:

There may be cases where we run out of stock on a particular item. When this happens we will notify the customer as soon as possible.

We will then be able to offer a suitable alternative for the product or offer a full refund.

Certain items may not be currently held in stock, however we will be able to order these items from our supplier once you place your order.

This will mean delivery times will be slightly longer for certain products within our range. The customer will be fully informed at all stages of the order and no money will be taken until we are ready to send the item to you.

Delivery Schedule We deliver your order right away. We will normally send your order to you in business days. International orders are generally received in under days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site. For added security we also use a combination of Verified by Visa and MasterCard secure code.

Guarantee We guarantee your satisfaction.

Reaching Us If you need to reach us, please email us using the 'Contact Us' link on the site, alternatively, you can call us on 01691 672000 (International +44 01691 672000) or fax us on 01691 671487 or write to us at Morgans Oswestry 1st Floor Morgans Oswestry Mile End Business Park Oswestry, Shropshire SY10 8NN United Kingdom

Privacy Policy Morgans Gunroom do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you.

Your refund will be paid within 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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